Uptime Monitoring & Alerts

What we actually monitor

Uptime is more than a green light. A site can respond while showing an error, running dangerously slow, or serving a hacked page.

We check that the site is up, loading correctly, and reasonably fast from more than one location, so a real outage is separated from a momentary blip.

• Frequent checks — typically every one to five minutes — from multiple locations
• Verify the page loads correctly, not just that the server answered
• Response-time tracking to catch slowdowns before they become outages
• SSL certificate expiry monitoring so HTTPS doesn't lapse unnoticed
• Optional keyword check to confirm expected content is on the page
• Alerts by email, text, or your team's chat tool

What happens when it goes down

An alert is only useful if someone acts on it. We confirm the outage is real — not a false alarm from a network hiccup — and identify whether it's the host, a bad deploy, a traffic spike, or an attack.

Then we respond according to the escalation plan we agree with you in advance, so nothing is ad hoc at 2 a.m.

• Confirm the outage before alerting, to avoid crying wolf
• First-look diagnosis across host, code, DNS, traffic, and attacks
• Escalation path agreed ahead of time so response isn't improvised
• Coordinate with your host when the problem is on their side
• An incident record so recurring problems get a permanent fix

Turning outages into fixes

Monitoring earns its keep when it stops the same outage from happening twice. We track patterns — the site that goes down every time traffic spikes, the certificate that lapses each year — and recommend the underlying fix.

• Uptime history so you can hold your host accountable to its SLA
• Spot recurring failures tied to traffic, backups, or cron jobs
• Recommend resource or hosting changes when the pattern points there
• Pairs with backups so a bad outage can be rolled back fast

More on website care & maintenance

Frequently asked questions