What we treat as an emergency
When your site is unreachable or visibly broken, every hour costs you leads, sales, and trust. We take emergency work as it comes — get access, stabilize the immediate problem, and get you back online first, then fix the root cause once the fire is out.
- Site down completely — white screen, 500 error, "error establishing a database connection"
- Broken after an update, a plugin change, or a failed deploy
- Hacked, defaced, or redirecting visitors to spam
- Checkout, forms, or login suddenly not working
- Host suspension or a lapsed domain/SSL taking the site offline
- A botched migration that left the site half-working
How an emergency call goes
First we get the site back to a working state — often by rolling back a bad change or restoring from a backup — because a stable site buys the time to diagnose properly.
Then we find what actually caused it so the same failure doesn't repeat tonight, and we keep you updated in plain language the whole way.
- Immediate triage to stop the bleeding and restore a working state
- Roll back the bad update or restore from a recent backup where possible
- Root-cause diagnosis so the problem doesn't come straight back
- Plain-English updates on what broke and what we're doing about it
- A short write-up afterward of what happened and how to prevent it
After the fire is out
Emergencies are usually symptoms of something skipped — no backups, overdue updates, an overloaded host. Once you're stable we'll tell you honestly what left the site fragile, and if you want, set up the backups, updates, and monitoring that turn the next 2 a.m. scramble into a non-event.
- Honest assessment of what made the site vulnerable
- Set up backups so the next incident is a quick restore
- Bring overdue updates current to close known holes
- Optional ongoing care plan so emergencies become rare
- No obligation — we'll fix the emergency whether or not you stay on
More on website care & maintenance
Frequently asked questions
I'm not a client — can you still help right now?
Yes. Emergency support is available as a one-off; you don't need an existing plan. We'll need access to your site and host to start, and we'll be upfront about what we can and can't do until we see what we're dealing with.
How fast can you start?
We prioritize true outages and get on them as quickly as we can once you reach out and grant access. The honest limiting factor is usually how fast we can get login and host details from you — the quicker those arrive, the sooner we start.
What will it cost in an emergency?
Emergency work is typically billed for the time it takes, and the cost depends on the severity and how deep the problem goes. We give you a read on scope before running up hours and won't keep working blindly. Reach out and we'll tell you what we see.