Why integrations fail quietly
Third-party APIs go slow, return 429s, time out, or have brief outages — that's normal. The problem is when your integration treats every one of those as a hard failure, loses the record, and nobody notices until a customer complains.
We make your integrations resilient to the ordinary flakiness of the internet, so a temporary blip doesn't turn into missing orders, unsent emails, or a stalled sync.
- Exponential backoff with jitter on retryable errors and timeouts
- Respect for the provider's rate-limit headers and Retry-After signals
- Idempotency keys so a retry never double-charges or double-creates
- Circuit breakers that back off cleanly when a dependency is down
- Dead-letter queues so a failed item is parked for review, not lost
Know it broke before your customer does
Reliability isn't just retries — it's visibility. If a sync has been failing for six hours, you want an alert, not a surprise. We add the monitoring and logging that turn a silent failure into a fixable notification.
We also separate errors that should be retried from errors that never will (a bad request won't fix itself), so your system spends its effort where it helps.
- Alerting when failure rates or queue backlogs cross a threshold
- Structured logs of decisions and outcomes (without dumping sensitive payloads)
- Clear split between retryable (429, 503, timeout) and permanent (400, 401) errors
- Timeouts and concurrency limits so one slow dependency can't stall everything
- Reconciliation checks to catch anything that slipped through
More on apis & integrations
Frequently asked questions
Our integration 'mostly works' — is this worth doing?
If it mostly works, the failures are just invisible right now. The question is what happens to a record when the call fails — is it retried, parked, or gone? If you can't answer that, a reliability pass is usually cheaper than the trust you lose when data quietly goes missing.
What's an idempotency key and why do I care?
It's a unique tag on a request so that if it's retried after a timeout, the other system recognizes it and doesn't process it twice. Without it, retries can create duplicate invoices, orders, or charges. It's one of the most important safeguards in a reliable integration.
Can you harden an integration someone else built?
Usually yes. We review where calls happen, add retry and backoff logic, introduce a queue if needed, and put monitoring around it. We'll tell you honestly if the existing design needs restructuring versus a targeted fix.