Conversations over plain text
SMS reaches almost any phone with no app to install, and people actually read their texts. A text chatbot lets customers ask a question by text and get an answer back immediately — order status, appointment changes, quick support — and lets you send timely updates they'll actually see.
We build two-way flows on top of a business texting provider, so it's a real conversation, not just one-way blasts.
- Two-way texting: customers ask, the assistant answers, back and forth
- Automated reminders: appointments, renewals, payments, deliveries
- Status updates and alerts sent when something changes
- Keyword actions like CONFIRM, RESCHEDULE, or STOP
- Handoff to a person for anything the bot shouldn't handle
Compliance is part of the build
Text messaging is regulated, and ignoring that gets numbers blocked and businesses fined. Rules like the TCPA require consent to text people and an easy way to opt out, and US carriers require registration (10DLC) for business texting. We build these in — they're not optional add-ons.
- Consent capture and clear opt-in records
- Automatic STOP/opt-out handling and honoring of it
- 10DLC or toll-free carrier registration for US business messaging
- Sensible messaging hours and frequency to avoid complaints
- Toll-free, local, or short-code number options depending on your needs
Wired into your operations
A text assistant is most valuable when it's connected to the systems that trigger the messages and hold the answers — your scheduler, CRM, or order database.
- Integration with scheduling, CRM, and order systems
- Reminders triggered automatically from your calendar or bookings
- Order and account lookups answered from live data
- Analytics on delivery, replies, and opt-outs
- Escalation to live agents or your existing inbox
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Frequently asked questions
Do I need special registration to text customers?
In the US, yes — business SMS requires carrier registration (10DLC for local numbers, or a toll-free verification), and you need documented consent from the people you text. We handle the registration and build opt-in and opt-out into the system so you stay compliant.
Can it send appointment reminders automatically?
Yes. We connect it to your scheduling system so reminders go out on your rules, and customers can confirm or reschedule by replying. It's a common and high-value use of text automation.
Are there carrier fees on top of your work?
Yes — you'll pay your texting provider per message and for the number and registration, separate from our development. Those rates depend on volume and number type; we'll help you choose a provider and plan for the cost.