One assistant, many languages
A multilingual bot detects the language a visitor writes in and responds in kind, then switches if they do. Modern AI models handle this far more naturally than the old approach of maintaining a separate scripted bot per language.
That means a Spanish-speaking customer and an English-speaking one get the same quality of help from the same system.
- Automatic language detection from the visitor's first message
- Natural replies across major languages from one assistant
- Seamless switching if a user changes languages mid-chat
- Consistent answers and policies across every language
- Right-to-left language support (e.g., Arabic, Hebrew) done properly
Getting it right, not just translated
Good multilingual support is more than machine translation. Tone, formatting, dates, and currency matter, and some content — legal, medical, safety — needs human review rather than raw model output.
We're honest about where automatic translation is fine and where a human translator should verify. We also make sure handoff reaches an agent who can actually help in that language, when you have one.
- Quality checks on the languages that matter most to you
- Human review for sensitive or high-stakes content
- Locale-aware dates, numbers, and currency
- Handoff routing to agents who speak the language, where available
- Clear scope on which languages are fully supported vs. best-effort
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Frequently asked questions
How many languages can it support?
Modern AI models handle many major languages capably. The practical question is which languages matter for your customers and how much quality assurance each needs — we focus effort where your audience actually is.
Is AI translation accurate enough to trust?
For everyday support conversations it's usually strong. For legal, medical, or safety-critical wording, we recommend human review rather than relying on raw output. We're clear about where that line falls.
Do I need a separate bot for each language?
No — that's the old way. One assistant can handle multiple languages, which is simpler to maintain and keeps answers consistent across all of them.