One assistant across Messenger and Instagram
Facebook and Instagram DMs pile up fast, and slow replies lose sales. Because both run on Meta's platform, a single automated assistant can cover Messenger, Instagram Direct, and even comment replies — answering common questions instantly and routing the rest to your team.
We build it on Meta's official messaging APIs so it's stable and policy-compliant, with your brand voice across every channel.
- Handles Facebook Messenger and Instagram Direct from one assistant
- Auto-replies to comments and moves the conversation into DMs
- Answers FAQs, product questions, hours, and availability
- Captures leads and routes them to your team or CRM
- Consistent brand voice across both platforms
Turn social conversations into outcomes
DMs on social aren't just support — they're often buying intent. A well-built assistant qualifies interest, shares the right product or link, and gets a person involved at the moment it counts.
- Product recommendations and links pulled from a customer's question
- Story-reply and comment triggers that start a conversation
- Booking, quote, or order-status flows connected to your systems
- Fast handoff to a human for high-intent or tricky messages
- Reporting on response time, volume, and captured leads
Playing by Meta's rules
Meta's messaging platform has policies — especially around messaging people outside a standard window and using approved message types. We build within them so your Pages and accounts stay in good standing.
- Built on Meta's official Messenger and Instagram messaging APIs
- Respects Meta's messaging windows and policy requirements
- Clear AI disclosure and an easy path to a human
- Business account and permission setup handled for you
- Guardrails so replies stay on-brand and on-policy
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Frequently asked questions
Can one bot really cover both Messenger and Instagram?
Yes. Both run on Meta's platform, so we build one assistant that handles Facebook Messenger and Instagram DMs together, with behavior tuned per channel. You manage it as one system rather than two.
Can it reply to comments too, not just DMs?
It can reply to comments and, where appropriate, invite the person into a DM to continue privately — a common way to handle public questions without cluttering the thread. What's possible is bounded by Meta's current policies, which we build around.
Will it hurt my account standing?
Not when it's built correctly. We use Meta's official APIs and respect their messaging rules, which is exactly what keeps accounts safe. Unofficial automation is what gets accounts flagged — we don't do that.