Grounded answers, with sources
Large language models are fluent, which is exactly why an ungrounded one can state something false as smoothly as something true. The fix is retrieval: before the model answers, it pulls the relevant passages from your own documents and answers from those, not from its general memory.
We connect the bot to your knowledge base, docs, or product data and design it to show or link the source behind an answer, so a person can verify it in one click.
- Retrieval-augmented generation over your own approved content
- Answers tied to source passages, with citations where it helps
- Content stays yours and updates when your docs update
- Scoped to what you've published, so it doesn't wander off-topic
Guardrails for when it shouldn't answer
Grounding reduces hallucination; guardrails handle the rest. We set the bot up to abstain when the retrieved content doesn't actually cover the question, rather than stretching a partial match into a wrong answer.
We also fence off topics it has no business answering, block prompt-injection attempts hidden in user input, and route anything sensitive or out-of-scope to a human.
- Abstention when confidence or source coverage is low
- Topic boundaries so it stays in its lane
- Prompt-injection and jailbreak resistance
- Escalation to a person for anything it can't safely resolve
- Review logs so you can audit what it said and why
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Frequently asked questions
Can any chatbot be guaranteed to never hallucinate?
No, and we won't claim that. What retrieval and guardrails do is dramatically reduce it and make the remaining answers verifiable, because they point back to a real source. Anyone promising zero hallucination is overselling it.
What happens when the answer isn't in my documents?
We configure the bot to say it doesn't have that information and offer a handoff or a way to reach your team, instead of filling the gap with a guess.
How do you keep the answers current?
Because answers come from your content, updating a document updates the bot. We set up a refresh process so new and changed pages flow into what the bot can retrieve.