From browsing to buying
Online stores lose sales when shoppers can't find what they want or aren't sure it's right for them. A shopping assistant acts like a knowledgeable associate: it asks what the customer is looking for, narrows the catalog, and points to specific products with real reasons.
It can compare options, explain differences, and surface the size, material, or spec detail that was buried three clicks deep.
- Guided product discovery from a few plain-language questions
- Product comparisons and "which one is right for me?" help
- Answers to sizing, materials, compatibility, and shipping questions
- Suggestions based on what the shopper actually says they want
- Cross-sell and add-on prompts that feel helpful, not pushy
Order status and support without a ticket
A large share of support volume is just "where's my order?" A shopping assistant can look up an order and give a real status, so customers get an answer instantly and your team stops copy-pasting tracking links.
For returns, exchanges, and policy questions, it answers from your actual policies and escalates the edge cases to a person.
- Order status and tracking lookups in the chat
- Return and exchange guidance grounded in your real policy
- FAQ handling for shipping times, payments, and warranties
- Escalation to a human for anything sensitive or unusual
- Available around the clock, including peak and holiday traffic
More on ai chatbots & assistants
Frequently asked questions
Will it actually know my products, or just give generic answers?
It's grounded in your real catalog — products, variants, descriptions, and policies — so its answers reflect what you actually sell. Generic bots frustrate shoppers; a store-specific one earns trust.
Can it handle order lookups securely?
Yes, with appropriate verification so a customer can only see their own order. We design the lookup flow to protect account and order data rather than expose it.
Does this replace my support team?
No. It handles the repetitive, high-volume questions so your team can focus on the conversations that need a human, and it escalates anything it shouldn't answer.