Conversations on the channels people use
Most people check their messages far more than their email. An agent on WhatsApp or SMS lets customers reach you in the same thread they use for everything else, get answers instantly, and continue at their own pace.
Because it runs on messaging, there is nothing to install and no portal to log into. That lowers the barrier for customers and often lifts response and completion rates for the tasks you care about.
- Answer common questions instantly over WhatsApp or text
- Capture leads and qualify them in a natural conversation
- Send appointment reminders and confirmations, and handle replies
- Share order or booking status when a customer asks
- Hand off to a human agent smoothly when the conversation needs it
Built on the official channels
We build on the WhatsApp Business Platform and established SMS providers, so your messaging is compliant and reliable rather than a fragile workaround. That includes respecting opt-in requirements and the platform's rules for business messaging.
The agent connects to your back-end systems, so it can do more than chat: it can look up real information and take real actions, within the guardrails you set.
- Built on the official WhatsApp Business Platform and reputable SMS providers
- Opt-in and consent handling in line with messaging rules
- Connected to your systems so answers reflect real, current data
- Clear human handoff so customers are never stuck with a bot
- Message logs so you can review conversations and improve them
- Support for the languages your customers actually use
More on custom ai agents
Frequently asked questions
Do we need a WhatsApp Business account?
Yes, agents run on the official WhatsApp Business Platform, which requires an approved business account and sender. We help you understand what is involved in getting set up. For SMS, we work with established providers and handle the technical integration.
Can a real person take over the conversation?
Yes, and we design that handoff deliberately. When a conversation goes beyond what the agent should handle, or the customer asks for a person, it routes to your team in the same thread. The customer never has to repeat themselves or start over.
Isn't texting customers with a bot going to annoy them?
It can, if it is done badly. We design for fast, genuinely helpful replies, clear disclosure that it is an assistant, easy escape to a human, and respect for opt-in rules. Done right, customers appreciate an instant answer over waiting on hold or for an email reply.