Triage before you even open the inbox
A high-volume inbox is mostly noise around a few things that matter. An email agent reads incoming mail, categorizes and prioritizes it, and surfaces what needs you while handling what doesn't.
It can label, sort, and summarize threads so you walk into a clean, ranked inbox instead of a wall of unread messages.
- Automatic categorization and priority sorting
- Thread summaries so you catch up fast
- Routing to the right person or team
- Flags anything time-sensitive or from a key contact
- Works with Gmail/Google Workspace and Microsoft 365
Draft and respond on your terms
For routine mail, the agent drafts a reply in your voice, grounded in your knowledge and templates. You choose whether it sends automatically for safe categories or always waits for your one-click approval.
You set the rules: what it can answer alone, what it must escalate, and what it's never allowed to commit to. Sensitive or unusual messages always go to a human.
- Drafts replies in your tone from your approved content
- Auto-send for safe categories, human approval for the rest
- Rules for what to answer, escalate, or never touch
- Consistent handling of FAQs, intros, and status requests
- Guardrails against promising things you didn't authorize
More on custom ai agents
Frequently asked questions
Will it send emails without me seeing them?
Only if you want it to, and only for categories you designate as safe. Many clients start in draft-and-approve mode, where nothing goes out without a click, then expand automation once they trust it.
Can it actually sound like us?
Yes, within reason. We tune it on your past emails, templates, and tone guidelines so drafts read like your team. It won't perfectly mimic every nuance, so review stays available for anything important.
Is my email data safe?
We treat inbox access as sensitive and design for least-privilege access, clear data handling, and your control over what's stored. We'll walk through the security and access model with you before connecting anything.