Trained on your content, not the whole internet
The difference between a useful site chatbot and an annoying one is grounding. We connect the assistant to your actual content — help docs, product pages, policies, PDFs — using retrieval, so it answers from your material.
That also lets it say "I'm not sure" and offer a handoff instead of making something up, and stay current as your content changes.
- Answers grounded in your docs, FAQs, product pages, and PDFs
- Links to the source page for each answer
- Says "I don't know" and offers a handoff instead of inventing
- Stays current as content changes (re-indexing, not retraining)
- Matches your brand — colors, tone, name, avatar
Where it lives and how it behaves
The widget embeds with a small snippet on any site — WordPress, Shopify, custom, or a web app.
Beyond answering, it can capture leads, book a call, route to a human, or hand off to your support inbox when a question is out of its depth.
- A one-line embed script that works on any platform
- Lead capture and qualifying questions
- Human handoff to email, chat, or your helpdesk
- Escalation rules for topics it shouldn't handle alone
- Conversation logs and a gaps report to improve content
- Mobile-friendly and accessible
Keeping it accurate and on-brand
A public-facing bot represents you, so accuracy and tone matter. We constrain it to your content, set clear boundaries on what it will and won't discuss, and give you visibility into what it's saying.
That way you can catch and fix gaps quickly, and the answers get better over time.
- Scoped to your content and approved topics
- Guardrails against off-topic or risky answers
- A dashboard of real questions and unanswered ones
- Easy content updates so answers improve over time
More on ai integrations
Frequently asked questions
How is this different from the chat widgets I've seen?
Most generic widgets either follow rigid scripted trees or answer from general knowledge. Ours retrieves from your specific content, links to sources, and hands off to a human when unsure — so it's accurate and branded, not a guessing box.
Will it make things up about my business?
We minimize that by grounding every answer in your actual content and letting it decline when it lacks a source. No system is perfectly immune, so we give you logs to spot and fix any gaps.
How hard is it to install?
For most sites it's a single embed snippet. The real work is curating and connecting your content well — which is what makes the answers good.